At Yasmin Pharmacy Group, we strive to ensure that your orders are delivered accurately and in line with your specifications. In the event that you receive an incomplete, damaged, or incorrect order, we kindly request that you contact Yasmin Pharmacy Group’s Hotline immediately or within 24 hours of receiving the products for swift resolution. Please be aware that Yasmin Pharmacy Group cannot be held liable for such delivery issues if notification is not provided within 24 hours of receipt.

In adherence to Ministry of Health regulations, returns or exchanges are only permissible in cases where the product is damaged or incorrect compared to what was initially ordered by the customer.

Exceptions to Return Policy

Please note that Yasmin Pharmacy Group is unable to offer replacements or exchanges for certain medicines in accordance with Ministry of Health regulations.

Damaged Items

Your satisfaction is paramount to us at Yasmin Pharmacy Group. If a product is damaged or defective, we are pleased to replace it at no additional cost provided you notify us within 24 hours of receipt at the nearest branch.

Incorrect Items Ordered

Should you receive a product different from what was ordered, please inform us within 24 hours of receipt, and we will promptly arrange for the correct item to be replaced without any additional charges.

Product Description Accuracy

While we make every effort to ensure the accuracy and currency of information on our website and e-commerce platform, we cannot guarantee the completeness, reliability, or accuracy of all product descriptions or information provided.

Delivery

Orders will be delivered within a minimum of 120 minutes from successful payment. No delivery charges apply, but minimum order amounts may be enforced.

Payment Options

Customers have the convenience of paying for their orders online via Credit Card, Debit Card, K-Net, or Cash on delivery.

Important Note

The information provided on this site is intended for informational purposes only and should not be considered a substitute for professional medical advice. It is imperative that you do not use the information contained herein for diagnosing or treating any health issues or prescribing medication. If you have or suspect you have a medical condition, we strongly advise you to consult your healthcare provider promptly.

Contact Us

If you have any questions or concerns about our Return and Exchange Policy, please contact us at Yasmin Pharmacy Group by telephone (55225678) or by email (sm@yasminphs.com).